Privacy policy

Privacy Policy

Last updated: 09 July 2025

This Privacy Policy explains how Sole Drift PTY LTD ("we", "our", or "us") collects, uses, shares, and protects your personal information when you visit our website (www.soledrift.com) or use our services (the “Services”).

By using our website or Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. What Information We Collect

1.1 Information You Provide

We collect information you voluntarily give us, such as:

  • Name, email, phone number, and address

  • Order and payment details

  • Subscription type (monthly, yearly, or lifetime)

  • Referral invite data (for Yearly Plan)

  • Support messages and contact history

  • Account login information

  • Discord username (for members chat access)

1.2 Information We Collect Automatically

When you browse our site, we may collect:

  • IP address, device type, browser type, location (if enabled)

  • Pages visited, time spent, links clicked

  • Cookies, pixels, and analytics tracking data

1.3 Information from Third Parties

We may receive your data from:

  • Shopify (eCommerce platform)

  • Appstle (subscription management)

  • Stripe and PayPal (payment processors)

  • Discord (community platform)

  • Meta/Facebook and Google (marketing and analytics)

2. How We Use Your Information

We use your personal data to:

  • Process orders and manage your account or subscription

  • Deliver products and send transactional communications

  • Handle billing, renewals, and referrals

  • Grant access to members-only features like Discord

  • Run marketing campaigns (only with consent)

  • Improve website performance and user experience

  • Detect and prevent fraud or abuse

3. How We Share Your Information

We may share your data with:

  • Service Providers such as Shopify, Stripe, Appstle, Meta, Discord, and analytics platforms

  • Marketing Platforms, including Meta (Facebook) and Google, to help us measure performance and show relevant ads

  • Law enforcement or regulators where legally required

  • Third parties in a business transfer, such as a merger or acquisition

We do not sell your personal data to third parties.

⚠️ Third-party tools like Discord and Meta operate under their own privacy terms. Please review their policies independently.

4. Cookies and Tracking Technologies

We use cookies, tags, and tracking pixels (including the Meta Pixel) to:

  • Analyze site usage and visitor behavior

  • Personalize your experience

  • Measure ad performance and improve marketing

  • Enable essential functions like login and checkout

We use a cookie consent banner to give users control over non-essential cookies. These are only activated after you provide consent.

You can manage your cookie preferences at any time through your browser settings or the cookie banner on our site.

5. Data Retention

We retain your personal data:

  • While your account is active or your subscription is valid

  • For legal, tax, fraud prevention, or dispute resolution needs

  • Until a verified deletion request is processed

6. Your Data Rights

Depending on your location (e.g., UK, EU, Australia), you may have rights to:

  • Access, correct, or delete your personal data

  • Request data portability

  • Withdraw consent for marketing

  • Restrict or object to certain data uses

  • File a complaint with a regulatory authority

To exercise your rights, email us at admin@soledrift.com. We may ask you to verify your identity.

We will not discriminate against you for exercising your privacy rights.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect data from children. If you believe a child has submitted personal data, contact us immediately to remove it.

8. International Data Transfers

If you access Sole Drift from outside Australia, your data may be transferred to and stored in Australia or other countries. We apply safeguards such as:

  • Secure servers and encryption

  • Standard Contractual Clauses (where applicable)

  • Data Processing Agreements with our vendors

9. Data Security

We use appropriate physical, digital, and procedural safeguards to protect your data. While no system is 100% secure, we work to minimize risks of unauthorized access or misuse.

If you believe your data has been compromised, email admin@soledrift.com immediately.

10. Changes to This Policy

We may update this policy from time to time. If we make material changes, we’ll notify you via email or site banners. The most current version will always be posted here.

Contact Us

Sole Drift PTY LTD
📧 admin@soledrift.com
📍 Office 3331, Ground Floor, 470 St Kilda Rd, Melbourne VIC 3004, Australia